FAQ

What is TIDENOX？

 We are committed to providing every customer with comfortable and stylish clothing to help them find their own unique charm and confidence in their daily lives. We focus on the balance between quality and design, select soft and breathable high-quality fabrics, integrate the design concept of simplicity and fashion, and take into account classics and innovation. Whether it is daily wear or special occasions, we hope that customers can show their true selves in comfort. We are not just a clothing store, but also your partner in the fashion journey, accompanying you to discover the beauty of comfort and style, and create your own unique expression.

How can I order ?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process.

Can pajamas be machine washed?
Most pajamas can be machine washed, but we recommend using a cold water, gentle cycle to preserve the softness of the fabric and the color. Please avoid using bleach.

What payment methods can I use ?

PayPal
Credit/Debit Card (Checkout via PayPal)

How do we prepare orders?

We have professional warehouses and personnel. Once you place an order, we will process and ship the package according to your address. It may take 1- 3 business days to process and ship the package.

where can i find my tracking code?

Your tracking code is included in your shipping confirmation email. Please allow 1 to 3 business days for the tracking information to be updated on the logistics tracking websites. If you require assistance, feel free to reach out to us with your order number or the email address you used to place the order at service@tidenox.com.

Need Help?

You can contact our customer Support team via e-mail:service@tidenox.com

Our customer support is available Monday to Friday: 9:00am-6:00pm.

Average answer time: 24-48h.

If you have any questions about your purchase, we will do everything we can to resolve your issue.